Terms of service

Last updated: March 01, 2026

These Terms of Service (“Terms”) govern your use of the Lornely website and all related services, including ordering, delivery, returns, and customer support. By accessing our site or placing an order, you agree to be bound by these Terms.

1. About Us

Our store operates under the name Lornely.

Our physical address for legal and return purposes:

27 Thomas Street, Northern Quarter, Manchester, M4 1LQ, United Kingdom

2. Orders & Contract Formation

You must be at least 18 years old to place an order.
When you submit an order, you make an offer to purchase goods. We may accept or decline your order at our discretion.
A binding contract is formed only when we send you an order confirmation.
We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud.

3. Pricing & Payment

All prices include applicable UK VAT where required.
We accept major credit/debit cards and secure payment methods provided by our platform.
Full payment must be completed before orders are processed for shipping.

4. Shipping & Delivery

Standard delivery: 4–7 working days.
Express delivery (DHL/FedEx): 3 working days.
Delivery times are estimates and not guaranteed.
Risk of loss or damage passes to you upon delivery.

5. Returns, Refunds & Exchanges

You may return unused, unwashed, tagged items within 14 days of delivery.
Returns due to change of mind: return shipping is at your cost.
Returns due to faulty, damaged, or incorrect items: we cover return shipping.
Refunds are processed to the original payment method within 3–5 working days after inspection.
If you reorder due to a valid item issue, we may provide additional compensation as stated in our Return Policy.

6. Customer Service & Communication

Our customer service is available via our official Facebook page. We aim to respond promptly and support you with orders, returns, and inquiries.

7. Intellectual Property

All text, images, logos, designs, and content on this website are the intellectual property of Lornely. You may not copy, reproduce, or use them without permission.

8. User Conduct

You agree not to:

Use the site for unlawful, fraudulent, or abusive purposes.
Interfere with website security or functionality.
Submit false, misleading, or infringing information.

9. Privacy

Your use of our site is also governed by our Privacy Policy, which explains how we collect and protect your personal information.

10. Liability & Disclaimers

We are not liable for indirect, incidental, or consequential losses.
Our total liability is limited to the total price of your order.
We do not guarantee uninterrupted website access or error-free operation.

11. Governing Law

These Terms are governed by the laws of England and Wales. Disputes shall be resolved under the jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may update these Terms at any time. Revised Terms will be posted on this page with an updated “Last updated” date.

13. Contact

For questions about these Terms, please contact us through our official store channels.

Lornely

27 Thomas Street, Northern Quarter, Manchester, M4 1LQ, United Kingdom